Our home internet connection is from Comcast, and overall, I'd say I'm a reasonably satisfied customer -- I've had a few outages, and a flakey modem that had to be replaced, but they've always been prompt and courteous when dealing with these issues. But this post isn't really about their capabilities as an ISP, it's about their marketing (or lack thereof).
A couple months back, I heard that Comcast had a faster package available. Now cable modems aren't slow to begin with, but there's always a desire for more speed, so I was intrigued and went net searching. I probably should have started at Google, or just called Comcast, but I didn't. Instead, I tried our account page on Comcast.net, but came up blank. Next, I tried the Products page from the corporate homepage. No luck there either. I even tried entering our zip code, address, etc., but could find no reference to this purported faster package on the ordering screen. For what should be an easy sale to existing customers, Comcast was making this information very hard to find.
Comcast High-Speed Internet Service + $10 Add-on for Speed
$10 Add-on for Speed delivers you a 100% Pure Broadband experience. Super blazing fast speeds (6Mbps downstream and 768Kbps upstream) will help you fly through the Web's most graphic-heavy sites.
Finally! This was the info I was looking for -- for only $10 more a month (about 23% more money), download speed increases by 50% (4Mbps to 6Mbps). Even better for me, as I do a lot of this, upload speed increases by 100% (384Kbps to 768Kbps). Since I rely heavily on my connection, this added investment was a no-brainer for me.
This package is officially called the '$10 Add-on for Speed,' which is what you need to know to order it. So if you have Comcast, and want some additional speed for a bit more money, it might be worth a phone call -- unless you're in the Portland area, then don't upgrade, as I want all the bandwidth for myself! :)