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Fujitsu ScanSnap software and the 64-bit-only future

A fair number of my apps are still 32-bit—see how many you still have—though many I don’t really care about all that much. But there’s one suite of apps that I use every day, usually multiple times a day: Fujitsu’s ScanSnap apps. This is the software bundled with the ScanSnap ix500 scanner.

While Fujitsu has been good about updating their software in the past, I was a bit concerned about the upcoming 64-bit transition. So I both tweeted at them and sent them an email. I haven’t seen a reply on Twitter, but a (clearly form letter) reply to my email is at least somewhat encouraging:

There is no problem in the behavior of the application or the OS concerned. The message is only inform that the application needs to be modified for compatibility with next-generation macOS (which should be available near the end of the year). PFU is going to resolve this, but the resolution date is not set yet. In the meantime, please continue using the latest version of the software available.

This blurb was obviously prepared as a response to those complaining about the new 32-bit warning dialog in macOS 10.13.4, but it does seem to address the longer-term question: Fujitsu is planning to “resolve this,” which hopefully implies 64-bit versions are in our future, though at some not-yet-disclosed date.

There are very few things in my workflow that I couldn’t replace…but replacing my ScanSnap and everything it does for me would be quite difficult. Hopefully we’ll see a 64-bit ScanSnap suite before this fall’s deadline.

8 Comments

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    1. I’ve never used ScanDrop, and had to search to see what it did: It appears to send scans directly to various cloud services? If so, you could easily replicate this, I think, using Hazel and a watched folder—just have Hazel copy new files to your cloud service when they appear. Or maybe even a Keyboard Maestro macro than runs each time you scan? (That’s how I handle naming my scanned files.)

      Then again, I don’t know anything about DropScan, so maybe I’m missing some key element of its functionality.

      -rob.

  1. Ah, that’s a good heads up for me. I use an ageing m300 scansnap and I’m almost certain they won’t bother supporting that any more.

  2. After many recommendations on podcasts (MPU!) and blogs I bought an IS1300 some years ago. A nice scanner that served me well. Until I upgraded Mac OS and it turned out the IS1300 was not supported anymore by Fujitsu. For a moment I thought about buying a new Scansnap. But after all I decided to start using my Canon multifunctional for scanning. It’s slightly less convenient than using the Scansnap, but I refuse to replace otherwise perfectly functioning (and rather new) hardware just because the manufacturer is not updating their software for a particular model. I’m quite disappointed in Fujitsu’s lack of support.

    1. The S1300 was discontinued and not supported in newer ScanSnap software, but it does still work perfectly fine for me in macOS 10.13 using ScanSnap software version 3.2 L91. The download link on their site is for 3.2 L80 but then in the tool pick Help > Online Update and it will get L91, the last version available for that scanner.

      I guess if 10.14 requires 64-bit then we are out of luck. Until then the S1300 is perfectly fine.

    1. I haven’t heard anything, and I haven’t seen any updates in the app. The good news is that we now know 32-bit apps will continue to run once 10.14 is out—albeit with the warning. This gives at least an extra year’s worth of usage.

      -rob.

      1. Glad to hear 10.14 can run 32-bit apps. But my ScanSnap software is the last 32-bit app I have and I think it may be slowing down my entire 10.13 machine. I’m very keen to get some 64-bit goodness.

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