General

Sometimes, in the everyday hustle and bustle of life, I sometimes overlook just how amazing the last twenty or so years have really been. This weekend, for instance, we undertook a (very often put-off but very important) project to electronically catalog all of our important assets, personal documents (passports, social security cards, etc.), and bank access info. I built a simple FileMaker Pro database off a standard template, and then started populating it with data—including images of various things. Once it’s done, we’re going to burn it to a CD, print out the contents, and take both the CD and the printout to a safety deposit box.

In the midst of all this, I was digging through the shelves, looking for potentially hidden assets, when I came upon an old camera of mine. No, not an old digital camera. An old consumer ‘point and shoot’ 35mm camera, the Pentax Zoom 105-R, which I bought in the fall of 1993. Back in the day, this was a really decent consumer 35mm camera, and relatively portable for its time. I seem to recall purchasing it for, among other things, it’s relatively small size.

But it was while snapping a photo of the old camera with my Canon PowerShot SD400 that I realized just how far cameras have come in the last 12 years:

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There's a Portland radio station, KINK FM 102, that has a fair number of live 'in the studio' performances each year. As a result, for each of the last eight years, they've released a compilation CD with the best of those live performances. Money earned from the CD sales goes to SMART--Start Making A Reader Today, a program that helps at-risk youth develop their reading skills. As such, I feel good about purchasing the CD each year; the fact that there are usually a fair number of tracks I like (almost all are acoustic with simple piano and/or guitar accompanying the voices) is just an added bonus.

So what's all this have to do with technology? Well, this year's CD, Kink Live 8, has one of the most unique, creative 'labels' I've ever seen. Below are small images of both the front and back of the CD:

Click on either image for a larger version in a new window, and you can see the details in the front--it looks just like an old vinyl record (for those of you old enough to remember those). What you can't really see is how much it actually feels like a record, too. The grooves are there, there are smooth areas between each song, and the overall texture is very similar to what I remember of vinyl. The back side is just pure black, and polished to a near mirror-like finish. I didn't even know such things were available, but Froogle quickly pointed out my lack of knowledge on the subject.

That's it; I just wanted to point out a really cool CD label design (and plug a good cause, if you happen to like any of those bands and are in the greater Portland area). It's a nice change of pace from the image- and text-heavy labels that I usually see.

Today, I had the (unfortunate?) need to contact two companies' tech support departments. I found the experience interesting, if not fairly time consuming. Over the years, I have had very little need for tech support, so this was a relatively new experience for me. I found both good and bad elements in both calls, and I thought I'd share what I went through, along with a few combined rants and recommendations on how to improve the tech support experience.

Case #1: Cingular

I had to contact Cingular, as I'd been having troubles with my Treo cell phone. The phone and PDA parts were working fine, but the internet connection (for web and email) stopped working on Friday morning. I started by calling the stored number (toll-free) in my Treo for customer support, but after punching my way through a few menus, I was directed to call another number. I did so, and again worked my way through a few menus to reach what I thought was "data technical support." When the rep got on the line, the first thing she asked me for was the name on the account, as well as the last four digits of the tax ID number (kind of like a social security number for companies) of the account owner. My phone is provided by Macworld, but that's not the official name of the company (Mac Publishing, LLC). Even worse, Macworld is part of IDG, and I had no idea which entity actually set up and "owned" the account ... and I certainly didn't know their tax ID number. So I had to hang up and contact Macworld.

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