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Don’t buy a Subaru Ascent if you car camp or tailgate or…

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Note: This issue is apparently addressed by Subaru Technical Service Bulletin 07-155-19R. If you have an Ascent (or Forester, apparently), have your dealer update your vehicle.

When we owned a boat, we used a 2008 Toyota Sequoia to pull it. The Sequoia is a great truck—it pulled the boat, had tons of room for stuff and people, and rode quite nicely. But it was also incredibly efficient at converting money into gasoline fumes—even when not towing, it only got around 12mpg in town. It's also huge.

With the boat gone, we wanted something smaller, with better mileage, yet with room for seven people and capable of some towing. After a lot of research and a few test drives, we chose to lease a 2019 Subaru Ascent.

Reviews for the Ascent have been positive, with Consumer Reports scoring it at 96. In general, we've been happy with the car…until we took it on its first car camping trip last weekend.

It was there that we learned that Subaru made an incredibly stupid design decision with a vehicle targeted at those who use their vehicles for camping and exploring:

The rear hatch is not designed to be left open.

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Stupid by design: Voice command uselessness

I drive a 2014 Subaru Legacy; for the most part, I'm happy with the car. But there are some design features that are just comically stupid. Here's one example…

The image at right shows the steering wheel controls on the left side of my steering wheel. The up/down arrows icon is a toggle switch to quickly change the audio track being played (or the radio station preset); it works great, and I use it all the time.

The stupid comes in just below that, with the face/speaking icon button. This button activates voice command mode, which does many useful things, such as dialing the phone, setting a destination for the nav system, etc. But you can also—you guessed it—use it to change tracks. Here's how that works:

  1. Press face/speaking icon.
  2. Wait about one second for the car to say "voice command please."
  3. Say "next track" or "previous track."
  4. Listen to car say "track up" (or "track down"), then the track changes.

Now I ask…who is ever going to use this method of changing tracks? The very first thing you do to use it—pressing the face/speaking icon—requires touching the steering wheel. The same wheel where, roughly an inch above that button, is a toggle switch that will switch tracks in precisely one step!

Did they include the voice command track changing features because someone in Marketing said they had to? Did they think there are people who prefer a slower, more cumbersome process to simply tapping a toggle switch? Did they think there are people who need audible feedback about what they've asked the car to do? (Never mind that they get that feedback by hearing the new track after using the toggle button.) Do they think there are a group of people who will use steering wheel buttons but would never use steering wheel toggle switches?

I honestly have no idea why they included the voice command ability to change tracks, but it definitely strikes me as stupid by design…or am I overlooking some really-obvious use that I'm just not seeing?