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Feel free to call us any time!

I recently ordered a couple of new services from Verizon (distinctive ring and caller ID). In their confirmation letter, I found this reassuring paragraph (red underlines are mine):

Verizon helpful hotline

Versizon uses a definition of "any time" that I am not familiar with!


  1. Oh, but you don't understand. The office, where you can actually get help is only open certain hours. The "any time" number gives you "anyone" from "anywhere" who can read from a script. The can be speaking "any version" of your native language. Your ability to understand them is limited by only by the quality of sound through the various phone systems in use during the call and your auditory system.

    Actually, I've had little problem using the Verizon (customer since they were two-names-ago) phone help system and carrying on an intelligent conversation with them. However, I only have cellular service with them.

    Good luck!

  2. Support is 24/7, the Business Office, for changing service plans, canceling and the like, is M-F. FIOS support is a completely different structure from the rest of Verizon, and is actually very good. If you get stuck in their voice recognition system , just press 0 a couple times and they'll get you to someone who knows what they are doing.

  3. Glen: I understand the differences, but my point was basically that the letter didn't make that very clear at all. In one sentence, they tell me to call any time. In the very next, they tell me to call Monday through Friday -- without really explaining the differences (I'm supposed to know what the Business Office does?) A better version, in roughly the same number of words:

    "As a Verizon FIOS customer, you can reach a specially-trained technical support representative by calling 1-800-553-1555 any time, day or night. For changes to your plan, and other non-technical needs, call our Business Office, Monday through Friday from 8am until 6pm."


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