Skip to content

iOS 8

Revisiting iTunes/iOS sync issues

After getting my iPhone 6 in early October, I was initially excited by all the cool tech in my new phone. Until I tried to sync it, that is. I eventually got so frustrated that I emailed Tim Cook for help. From that email, I wound up talking to Apple's engineers, who eventually solved my sync issues—it turns out they were related to duplicates of long-ago-purchased songs.

Welcome to
Sync Hell

And for a while, things were great in iPhone 6 land. Then I ripped a few new CDs, and noticed that they didn't show up on the phone. Uh oh. Even worse, when I looked at my iPhone in iTunes, the Music section contained hundreds, if not thousands, of the dreaded gray dotted circles.

This seemingly innocent symbol means that the indicated song did not sync—the information about the song made the journey to the phone, but the song itself did not. Argh! Read on to see how I muddled through this issue, with some advice that may, or may not, help you with your own sync issues.

If you don't want to read everything, here's a tl;dr version:

  • My iPhone sync issues returned, along with a huge-fake-but-limiting amount of data shown in Other.
  • There's a known-to-Apple "very slow performance" issue in iOS/iTunes that can make some iPhones sync very slowly (fixes have been made, but not yet released).
  • A factory restore failed to complete until I rebooted the iMac.
  • After the restore, the sync worked, but I still had a huge Other category.
  • After the iOS 8.1.1 update, the huge Other category vanished.
  • I had to manually unsync/resync a number of songs to clear their gray dotted circles.
  • It may help to do a voodoo dance, sacrifice three Nokia phones, and rub your stomach while patting your head before syncing.

Read on for the gory details…except maybe for that last item, which I totally made up.

[continue reading…]



An odd iOS8 wallpaper placement issue

While creating and testing my iPhone 6 wallpapers, I ran into a little issue with how iOS 8 (I think that's the culprit) places wallpaper. You can see the issue by watching (and listening; yes, there's an audio track!) the movie at right.

You won't see this problem unless you try to use a wallpaper with a visible row for iOS's page indicator dots; I prefer this style of home screen, as I like the separation it adds between the dock and the icon area.

When placing such a wallpaper, however, if you don't bounce it off the top of the display, it winds up being positioned just a bit too low—the row that's supposed to contain the page indicator dots won't quite be in the right spot. As I wrote on my iPhone 6 wallpapers post, here's the workaround in text:

  1. Tap the desired home screen icon to see the full-size version.
  2. Disable Perspective Zoom. (It won't work right with the navigation highlight row I use.)
  3. Pinch and zoom out so the image is at it's 100% size.
  4. Now drag the image up and let it bounce—this is the critical step.

This really strikes me as a bug, because the images I'm using are 750x1334, which exactly matches the iPhone's resolution. So with perspective zoom off, and the image shrunk to its smallest (actual) size, there should only be one way to put that image on the screen. But, as seen in the video, that's not the case.

This is probably of use to only a couple other people on the planet who like divider rows for the page indicator dots…but if you're one of those people, hopefully this helps you get your wallpapers properly positioned.